Support
Frequently Asked Questions
Need something cleared up? Here are our most frequently asked questions.
I am a woman and struggle to lift heavy objects, will I manage with this trolley?
Absolutely! Our trolley is designed for ease of use for everyone. Its lightweight frame and smooth-gliding wheels mean you don’t need to be a weightlifter to get from A to B. Optimised dimensions, handles and materials, for an easy lift, its weight might look formidable on paper—around 18 KG fully loaded—but it feels more like lifting a feather pillow than a lead ball.
I heard 'Zinduna' means ‘Pimples’ in Swahili. Is that true?
Yes, it does! But fear not, our trolley won’t give you the same kind of trouble pimples might. In Zulu, ‘Zinunda’ refers to the person second to the chief, showcasing the trolley’s role as your dependable right-hand helper.
Can you change the charging cables?
The cables are part of the trolley’s charm and are built-in to prevent them from pulling a Houdini on you. But, if you need flexibility, we can conjure up a custom design to let you swap cables as you wish.
Do the tablets overheat?
Our trolley is cool in more ways than one. The design ensures that tablets are kept well-ventilated. Just remember, it’s not a fan of sunbathing, so keep it away from direct sunlight and extreme heat to maintain its cool.
Can you overcharge the tablets?
We generally have found Samsung tablets work best. They have a built-in battery management system that charging overnight doesn’t seem to affect, however we wouldn’t recommend leaving your tablets over the weekend or extended periods of time.
Do you make custom trolleys?
We sure do! If you have specific needs or want your trolley to stand out in a crowd, like adding a little sparkle or for different models, we’ve got you covered. We can also custom design the trolley for carrying different products all together. Let us know what you’re looking for, and we’ll tailor a trolley that’s as unique as your fingerprint.
Can I use any software?
Our trolley is as nonjudgmental as they come – it doesn’t care what software you’re running as long as you’re happy. Any tablets with wifi should work but on our micro servers we prefer to run Ubuntu and run your software in docker containers. If that is Greek to you don’t worry, we can guide you through.
How do I fold the trolley for transport?
Think of it as a magic trick: one minute it’s a trolley, and the next—poof!—it’s flat enough to fit in your car’s trunk. Just release the locking pin underneath, fold it down, and voilà! You’re ready to roll, or should we say, ready to fold.
Are the wheels suitable for all types of terrain?
Absolutely! Our trolley is equipped with 12-inch high-density foam wheels that are designed to handle various terrains. Whether you’re moving across smooth office floors, carpet, or outdoor surfaces like grass or gravel, these wheels will provide a smooth and stable journey for your equipment.
What is the weight capacity of the trolley?
This trolley can handle a weight that’s equivalent to a very small bear or a bunch of enthusiastic puppies — 100 kilograms. Just remember, we’re aiming for strong and sturdy, not a heavyweight champion.
How do I care for and maintain the trolley?
Treat it like a pet rock: occasionally give it some love with a damp cloth wipe-down. Keep an eye on the wheels to make sure they’re spinning, and double-check the locks and screws to ensure everything’s snug. No need to take it for walks though!
Is the trolley waterproof or weather-resistant?
It’s not afraid of a little splash, but don’t throw a pool party for it. The trolley’s frame is weather-resistant, and the aluminium boxes like to keep their contents dry, but always best to avoid the monsoon season when you can.
How many tablets can the trolley store and charge at once?
Depending on tablet sizes we can fit up to 18 8” devices per box with three boxes per trolley. For 11” tablets 16 in a box and two boxes per trolley. Each one gets its own cozy slot and personal charging port, so no tablet feels left out.
Can the aluminium boxes be locked for added security?
Absolutely, each box has a locking mechanism that’s easier to operate than a childproof medicine bottle. Bear in mind however that the trolley is designed to be extremely mobile so dont leave it standing around unattended.
Is assembly required upon delivery, and if so, how is this done?
No assembly is required. The trolley is delivered fully assembled and ready to use. Simply unfold it and it’s ready for immediate use.
What is the warranty period for the trolley?
Our trolley comes with a one-year warranty that covers manufacturing defects and workmanship under normal use.
How do I arrange for a repair or service if needed?
If your trolley starts limping, stop using it and reach out. We’ll guide you through a quick fix or send out a replacement part that’ll have it back on its feet in no time. Please contact our customer service team on WhatsApp for assistance.
Still have questions?
Can’t find the answer you’re looking for? Speak to our team.